Incident IQ Senior Architect

 

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort. 

 

Senior Architect Overview 

As a Senior Architect, you will be a key member of our new architecture team, reporting directly to the VP of Architecture. This role requires strong expertise in cloud architecture, microservices, and designing systems that prioritize security, reliability, and scalability. You’ll coordinate with 5-10 feature teams to design features that meet the platform's evolving needs. Your work will shape the future of a rapidly growing SaaS platform, enabling us to handle billions of API requests monthly and delivering innovative solutions for the K12 market.

Senior Architect Responsibilities: 

• Collaborate with feature teams to design, build, and integrate scalable microservices and platform solutions.
• Develop and maintain a platform architecture that supports Incident IQ's multi-tenant SaaS product, with an emphasis on security, performance, and reliability.
• Work closely with the VP of Architecture to define and guide long-term architecture strategies.
• Ensure all architectural designs support scalability, performance, and security, particularly as the company scales from $50MM ARR to $200MM ARR.
• Lead efforts to implement cloud-native patterns and best practices on Azure, leveraging modern technologies such as C#.NET 8.0 and Kubernetes.
• Design shared services and reusable components that are reliable and maintainable across teams.
• Collaborate with reliability engineers to ensure system reliability, monitoring, and incident response processes are built into the architecture.
• Drive architecture and security standards across the platform, ensuring that every feature is designed with security and scalability in mind.

Key Skills/Experience: 

• Proven experience in designing and building cloud-native applications, preferably in Azure.
• 7+ years of software development experience in C#.NET, with expertise in microservice architecture and event-driven design.
• Demonstrated experience in designing and scaling multi-tenant SaaS applications.
• Strong understanding of security best practices, particularly in the context of platform and shared services architecture.
• Experience leading teams or mentoring engineers, with the ability to communicate technical decisions effectively.
• Ability to work in a fast-paced, startup-like environment and make architectural decisions that balance immediate needs with long-term goals.
• Experience in SaaS companies with $50MM ARR or more, preferably in rapid growth environments.
• Familiarity with reliability engineering principles and a passion for building resilient systems.

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full  time employees that includes medical, dental, vision, life insurance, 401k, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer