The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you. 

Responsibilities

• Handle and resolve customer queries and requests via phone, counter and email on products and services in a professional manner with tactful customer service skills
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Provide support to management and recommend productivity/service improvements.

What we are looking for

• Degree holder with experience in insurance industry
• 2+ years of customer service experience preferred but not a must
• Experience in individual financial products, pension, group life and medical insurance, financial and wealth management products is preferred
• Excellent telephone manner with good interpersonal skills 
• Mature and pleasant personality 
• Self-motivated and able to work independently 
• Excellent service attitude and able to follow through on commitments to customers 
• Adherence to quality standards 
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel 
• Good communication skills in English and Chinese, both written and spoken  

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office