Posted:
9/29/2025, 4:31:06 AM
Location(s):
Colorado, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Order Management Representative 1-Remote Colorado
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Job Summary:
Process customer purchase orders to meet customer and company commitments. Strive to continually improve the level of customer satisfaction through timely and efficient order processing.
Improve the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction.
What You Will Do:
Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations and deepening customer loyalty via incoming/outgoing calls, emails, and requests.
Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines.
Act as a customer advocate to other internal departments of Allegion.
Communicate directly with channel partners using a variety of communication tools to identify and resolve issues and inquiries including order status, order expediting and tracking, change orders, document reprints, returns, credits, warranty, price and availability, and other general product inquiries as needed.
Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary. Gather and document service request information through the effective use of CRM tools.
Utilize and manage all appropriate ERP business systems for assigned product bands. Work with internal departments including factory liaisons to ensure timely and accurate information. Process time sensitive orders and requests.
Receive, edit, and enter incoming customer purchase orders in an accurate and timely manner. Review, verify and make corrections as necessary to ensure accurate information and order specifications. Contact customers to resolve unclear order issues.
Manage orders in the business system through the entire order cycle. Gather data for measurement, analysis and reporting.
Meet all service level agreements as set by management.
Ability to perform in a team environment.
Additional duties as assigned by manager.
What You Need to Succeed:
2+ years customer support or service experience
High School diploma or equivalent; Bachelor’s degree preferred.
Knowing basic product and features for assigned brands/product category(ies) and being able to identify and/or communicate basic work order management functions (e.g. indexing, First Review) product and features for Allegion brands.
Understanding basic customer needs and expectations. Providing prompt and effective support/resolution to customers' orders and/or service requests.
Prioritizing and organizing work effectively. Managing multiple service requests.
Team Player, Working with Sales Order Support Representatives, sales and other functions effectively in a virtual setting.
Handling customer complaints and objections effectively. Maintain excellent relationships. Identify recurring customer issues across brands/products.
Listening to and understanding customers and providing information in a clear and customer focused manner (written and verbal). Maintaining a positive, customer focused attitude, even in challenging situations. Being able to analyze problems, consider alternative solutions and make decisions quickly. Demonstrating consistency between actions and words. Building trusting relationships and modeling professional behaviors and competencies.
Ability to work in a cross functional, virtually managed, collaborative team setting. Self-motivated learner and relationship builder. Effective communication both verbal and written utilizing various forms of technology (phone, email, web, etc.)
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Base Salary Range: $35,300 to $62,500. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
Website: https://www.allegion.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 5001-10000
Year Founded: 2013
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Electronics ⋅ Manufacturing ⋅ Product Design ⋅ Security