Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Duties

• Have a basic knowledge of all supported products including proprietary software products and provide one call resolution to merchant and RM inquiries.

• Assist with system navigation questions

• Assist with general paperwork inquiries

• Assist Sales Team with requested merchant installs

• Proactive outbound Installations

• To understand merchant pricing 

• Maintain merchant's account according to documented  procedures (security protocol, compliance, etc.)

• Utilizing all resources provided to resolve inquiries in a timely and accurate manner while portraying professional, courteous and respectful demeanor.

• Adhere to all handbook policies, including attendance punctuality, PTO management, & time management.

• Assisting other departments as assigned by management.

• Complete special projects as assigned by management.

• Accountable for developing a basic knowledge of products, procedures and technologies.

• Build & maintain relationships with our Sales Counterparts

• Other job-related duties as assigned by direct supervisor. 

Job Requirements

• Education – High School Diploma required, Associate’s Degree preferred.

• Successful completion of new hire training class.

• Must be Microsoft and Google/Gmail literate.

• Must be able to assimilate new technology 

• Ability to articulate directions to various audiences, especially in emergency situations.

• Must have the ability to understand and support multiple products and processes associated with those products.

Additional Success Factors

• Meticulously detail oriented and organized

• Motivated self-starter

• Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Support image desired by Global Payments.

• Meet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the leadership team.

• Must handle constructive feedback well.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

• Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
• Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
• Communication Skills - Excellent communication skills
• Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution
• Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].