Job Title: Client and Pet Care Advisor

Salary: £25,646.40 pro rata to £19,234.80 per annum

Location: Blacks, Sedgley branch

Job Type: Permanent

Hours: Part-time – 30 hours

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so ‘friendly professionalism’ is essential. Primarily based at our Sedgley branch, however you may be required to work on occasions at either of our other 4 branches.

Responsibilities include:

• Promptly responding to calls and emails

• General veterinary administration, including appointments and insurance

• Payment handling, debt chasing, and end-of-day banking

• Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys

• Competent medication handling and dispensing

• General housekeeping and practice maintenance

Experience:

• Veterinary industry experience is not crucial, but helpful

• Customer-facing experience is also beneficial

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme  

• Recruitment referral reward scheme

• Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

About us

With over 50 years of experience, we are a network of five award-winning practices that are based around Black County, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

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