Posted:
9/11/2024, 9:20:19 PM
Location(s):
Lower Silesian Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
C.H. Robinson is seeking a dynamic Credit and Collections Representative with Spanish to join our team! In this role, you will leverage cutting-edge systems to resolve aging invoices while building strong relationships with internal and external customers. You’ll professionally handle past-due balance inquiries via phone and email, and escalate complex cases to senior team members when necessary. With opportunities to contribute to process improvements and grow your expertise in collections, this position offers a chance to make a significant impact while working within established guidelines. If you're ready to bring your bilingual skills to a fast-paced environment, we want to hear from you!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, after 3- months fully on-site work, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Resolve aging invoices using advanced systems and established processes
Contact customers via phone and email to obtain payment status on past-due balances
Build strong professional relationships with internal and external customers by providing timely, courteous service
Follow established procedures while maintaining high-quality standards
Escalate complex issues to senior team members or leadership
Share ideas for process improvements to enhance efficiency
Develop and expand your skills in the collections process
Support team or country-specific requirements as needed
QUALIFICATIONS
Required qualifications:
English and Spanish (min. B2) is a must
Working knowledge of Microsoft Office, especially Word and Excel
Strong customer service skills
Excellent verbal and written communication skills
Preferred:
Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
Ability to work in fast-paced, professional, and deadline driven environment
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like
Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Employment based on an employment contract
Modern office location with convenient access
Fun activities and various events to foster team spirit
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Website: https://chrobinson.com/
Headquarter Location: Nogales, Arizona, United States
Employee Count: 10001+
Year Founded: 1905
IPO Status: Public
Industries: Logistics ⋅ Supply Chain Management ⋅ Transportation