Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic support and ensuring the smooth functioning of infrastructure monitoring systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Act as software detectives, identifying and solving issues within multiple components of critical business systems. - Provide dynamic support to ensure the smooth functioning of infrastructure monitoring systems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Monitor and analyze system performance to identify potential issues and implement proactive measures. - Document and maintain accurate records of support activities and resolutions. - Stay updated with the latest industry trends and technologies to continuously improve support services. Professional & Technical Skills: - Required Skill: Proficiency in Infrastructure Monitoring. - Strong understanding of system monitoring tools and techniques. - Experience in troubleshooting and resolving technical issues in a timely manner. - Knowledge of scripting languages such as Python or PowerShell. - Experience with incident management and ticketing systems. - Familiarity with cloud platforms and services. - Excellent problem-solving and analytical skills. - Good communication and interpersonal skills. Additional Information: - The candidate should have minimum 1 year of experience in Infrastructure Monitoring. - This position is based at our Cebu office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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