About this role:

Wells Fargo is seeking a Senior Operations Processor

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

• Use technical expertise in the designated area and resolve escalated issues

• Provide feedback and present ideas for improving or implementing processes and customer support

• Perform complex operational and customer support initiatives within Operations functional area

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

• Apply technical knowledge and expertise to perform work and action requests

• Provide subject matter expertise and interpretation of procedures to staff

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Experience:

• Forms Management (FM): It is a department within ATM Strategy and Vendor Solutions. It supports our business partners by providing analysis, design, development, and production of paper and electronic forms.
• In addition, FM also performs key functions related to maintaining version control of forms and records on a Wells Fargo Enterprise portal. This portal hosts active forms used across Wells Fargo lines of businesses. The following e-form types are supported: HTML, PDF (both print-on-demand and fill-and-print), Word and the design tool used is Adobe. The Forms Management team is also engaged in providing accessibility for customer-facing forms. Employees receive instructions from various business groups via workflow applications.
• Work Schedule: Our hours of operation are 1:30 p.m. to 10:30 p.m. - 40 hours per week with a rotating late-night schedule within the team, although staffing can be re-deployed to different processes depending on the demand

• Skills needed to succeed in this role

• Able to multi-task to accomplish tasks effectively.
• Adobe, Java script, jQuery , HTML, CSS is desirable and will be an added advantage
• Able to interpret the documents or the requests received • Analytical skills • Attention to detail
• Excellent data entry skills • Strong verbal & written communication skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Highly motivated with strong organizational and analytical skills and attention to detail.
• Flexibility to work different shifts and to work beyond scheduled work hours, if necessary
• Ability to succeed in a team environment. • Ability to learn quickly and share knowledge with fellow team members

Desired Qualifications:

• University degree in Business or related discipline
• Experience in Java Script, HTML, CSS advanced Excel, Adobe and forms designing will be added
• Advantage, however not mandatory
• Adobe Experience Management (AEM)
• Java Script, jQuery, HTML, CSS is desirable
• Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage
• Understanding of readability and usability standards in relation to forms design.
• Ability to manage multiple projects with challenging deadlines.
• Research skills and ability to present data and solutions.
• Training skills - ability to create training materials and present to others.
• Ability to take documentation and apply to forms.

• Good Communication Skills

Posting End Date: 

15 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.