The Workforce Cap Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).
• Addresses and resolves exceptional/unusual situations.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
• Uses discretion to recommend and implement new work procedures for the team/staff that have broader departmental impact. Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Ensures the quality of tasks provided by self and others on team.
• Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results. Developed communication to exchanges ideas and potentially complex/sensitive information. May act as backup for manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years relevant experience
• Basic to intermediate level experience in a related role with previous people management experience Basic workforce analysis and reporting skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Requisitos:

• Carrera en economía, matemáticas, estadística, actuaría, ciencias computacionales , ciencia de datos o afines.

• Análisis Exploratorio de Datos

• Inferencia Estadística

• Análisis de Texto

• Series de Tiempo

• Aprendizaje Estadístico

• Analítica Avanzada

• Visualización de Datos

• Tableau

• Programación en Python

• Programación en SQL

Las responsabilidades del puesto son generar análisis de datos para mejorar la toma de decisiones, evaluar acciones, medir implementaciones, generar pronósticos de indicadores clave y métricas, análisis de texto para identificar puntos de dolor expresados por los clientes en las encuestas. Identificar causas raíz mediante análisis de datos para la optimización y mejora de procesos. El tipo de problemas a resolver son muy variables por lo que es necesario tener capacidad de adaptación y habilidades para estar aprendiendo nuevos temas de manera constante.

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Job Family Group:

Operations - Core

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Job Family:

Workforce Capacity

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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