Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

This position is responsible for:

The management and coordination of all operational processes of the Central Pharmacy Services team performing non-production/cognitive services and to ensure optimal service to client pharmacies and patients. The incumbent will monitor the performance and development of the team, ensure quality management, and identify process improvements to ensure a best-in-class customer experience.   

Nature and Scope:

The Operations Manager, Central Pharmacy Services must have effective team leadership skills, an acute customer service focus, and effective problem solving abilities in order to deliver on key business objectives. Active interaction with other leadership team members is a key responsibility to ensure overall business objectives are achieved. 
 

What you'll do:

• Responsible for assisting management with delivering on business objectives defined for the team members such as productivity plans and service level metrics. 

• Responsible for providing direct management to the Team Lead(s) and/or Pharmacists and Pharmacy Assistants to ensure success with overall objectives.

• Work with Colleagues to cover off periods of absence, high workload, or any other instance as required to ensure that there are no gaps in frontline duties or team supervision. 

• Responsible for driving continuous quality improvement for each team member. 

• Responsible for implementation of new programs as required. 

• Responsible identifying program improvement opportunities to deliver value to stores and patients. 

• Responsible for overseeing the training of all new staff and maximizing the effectiveness of each individual through further training opportunities as required. 

• Will be required to work as part of the Operations schedule to ensure adequate support for team members. 

• Responsible for supporting front line operations during peak volume periods, when there are low resources, or when determined by the needs of the business.   

What you bring:

• Insured and currently licensed with the Ontario College of Pharmacists (Part A) in good standing 

• Minimum of 5 years of experience as licensed, practicing pharmacist, preferred 

• Qualified to counsel patients in English (bilingualism is an asset) 

• Exceptional verbal skills and written communication skills 

• Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements 

• Identifies and proposes solutions that benefit all parties involved in a situation 

• Maintain high ethical standards 

• Commitment to providing exceptional customer service 

• Flexibility to work rotating shifts.  

• Shoppers Drug Mart store experience and HealthWATCH experience an asset 

• Must be able to work independently as well as a team player. 

• Strong management, problem solving, and analytical skills. 

• Must have the ability to prioritize and schedule daily activities while working under tight time constraints. Ontario Pharmacist license in good standing

• Exceptional interpersonal & leadership skills, including experience building and developing, and motivating high-quality teams

• Strong leadership skills, demonstrated ability to managing others while adhering to organization values and policies

• Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment.

• Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment

• Excellent organizational and multi-tasking skills

• Ability to delegate responsibility

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.