In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.

We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner. You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.

Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority

Responsibilities:

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate

• Participate in testing activities, including the creation and execution of basic test scripts

• Apply comprehension of how the team interacts with others in accomplishing objectives

• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures

• Exchange ideas and information in a concise and clear manner

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Previous relevant experience preferred

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Effective written and verbal communication skills

• Effective analytic/diagnostic skills

• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

• Demonstrated knowledge of operational process changes and improvement

• Bachelor’s/University degree or equivalent experience

In return, we offer:

• Hands on Mainframe training including theory and practise

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)

• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success

• A great environment for learning new technology and tools, online and instructor led training opportunities

• Working in a friendly, dynamic and multinational environment

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

• A chance to make a difference with various affinity networks and charity initiatives

#LI-MK2

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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