Overview:

Responsible for the operational support of retail and business Web Banking products to include processing of manual enrollments, bill pay investigations, daily funder, and associated daily reports.

Primary Responsibilities:

• Facilitate all cases related to the enrollment and add account process for both Retail and Business Web Banking.
• Responsible for striking the daily funder for both Retail and Business Web banking in a timely manner.
• Obtain and maintain all necessary documentation needed for the enrollment and add account process; this includes contacting branches, customers and other departments.
• Process daily online refunds.
• Responsible for investigating missing web bill paycheck payments.
• Review and work daily reports for both Retail and Business Web Banking,
• Report any systems of product problems to management that impact the ability to provide accurate and timely information to customers.
• Maintain up-to-date operational and retail banking knowledge of M&T Bank products and services.
• Establish strong network of contacts to assist in research compilation and problem resolution.
• Report training issues to management so that customer service areas are appraised of updates as necessary.
• Take on additional projects as needed by management.

Education and Experience Required:

High School diploma or equivalent (GED)

Minimum of 2 years relevant work experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills

Education and Experience Preferred:

Associate's Degree

M&T Bank Customer Servicing experience

Knowledge of banking regulations

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America