About Us:
Paytm is India’s leading mobile payments and financial services distribution company. A pioneer
of the mobile QR payments revolution in India, Paytm builds technology that empowers small
businesses with payments and commerce. Our mission is to serve half a billion Indians and
bring them into the mainstream economy through technology.
About the Travel Team:
Paytm Travel has revolutionized the Indian travel industry with a mission to empower millions of
travelers who choose us as their preferred travel partner. Within just a few years, we’ve become
the #3 player in India’s online travel space, and we’re on track to becoming #1 soon.
As one of the largest travel platforms in the country, we aim to make every travel experience
seamless, transparent, and delightful — from instant booking to hassle-free journeys. With
customer centricity at our core, our vision is to make Paytm Travel synonymous with trust
and affordability for all travelers.
About the Role:
We’re looking for a smart, driven, and domain-strong business professional with relevant
years of experience in Business Development, Partnerships, and Account Management in
the travel industry — preferably with direct experience in airline operations, ticketing
systems, and OTA distribution models.
This is a strategic role where you’ll help scale the Flights vertical by driving new partnerships,
optimizing supplier integrations, and enabling operational excellence in airline distribution and
automation.
Key Responsibilities:
1. Business Development & Strategic Accountability
● Strategic Roadmap: Execute the Flights vertical roadmap in line with company
objectives, ensuring operational and technical feasibility.
● Revenue Enablement: Identify and activate new airline and supplier partnerships to
drive volume and improve margins.
● Resource Optimization: Design initiatives to address operational challenges such as
budget constraints or GDS integration bottlenecks.
● Process Innovation: Enhance workflows for partner onboarding, contracting, and
automation of ticketing and after-sales processes.
● Cross-Functional Collaboration: Work closely with Finance, Product, Growth, and
Operations teams to ensure alignment on business goals.
2. Technical Excellence & Product Integration
● System Expertise: Deep understanding of airline ticketing systems, GDS/CRS
platforms (Amadeus, Sabre, Travelport), and emerging distribution models like NDC.
● Issue Management: Lead root-cause analysis and resolution of operational and tech
issues (PNR cancellations, ADM/ACM disputes, API failures).
● Tech Partnership: Collaborate with Engineering, QA, and Product teams to ensure
travel systems are scalable, reliable, and optimized for uptime.
● Feature Deployment: Oversee pre- and post-deployment validation for new capabilities
such as ancillaries, branded fares, and direct airline integrations.
3. Partner & Account Management
● Airline Relationship Management: Build and manage strong commercial relationships
with airlines, consolidators, and GDS providers.
● Competitive Intelligence: Analyze industry trends, competitor fare strategies, and
distribution models to identify growth opportunities.
● Co-Creation: Collaborate with partners to co-design win-win product and pricing
models, including dynamic fares and exclusive deals.
4. Operational Leadership
● Ticketing Process Excellence: Define best practices for ticket issuance, reissue,
refund, and exchange workflows.
● Market Insights: Conduct route-level and inventory analysis to guide airline strategy
and promotional opportunities.
● Cross-Team Coordination: Partner with CX, Tech, and Growth teams to deliver
consistent traveler and partner experiences.
● Automation & Compliance: Drive automation in fare caching, reconciliation, and
reporting to ensure compliance with airline and IATA standards.
Ideal Candidate Profile
Experience:
● Relevant 6-8 years in business development/partnerships within travel or airline
domains.
● Relevant years in OTA or airline environments, with hands-on experience in airline
reservation and ticketing systems.
Skills & Competencies:
● Airline Domain Expertise: Strong command over airline ticket issuance, GDS/CRS
workflows, BSP/ARC settlements, and ADM/ACM management.
● Technical Acumen: Familiarity with travel tech stacks (API integrations, NDC, fare
caching, automation workflows).
● Negotiation Skills: Proven success in closing high-value airline or supplier deals.
● Execution Focus: Bias for action with experience scaling new airline integrations or
distribution models.
● Stakeholder Influence: Ability to manage and align cross-functional teams toward
business outcomes.
Key Success Metrics
● Growth in direct airline partnerships and supplier-driven revenue.
● Improved efficiency in ticket issuance and reconciliation.
● SLA adherence for customer issue resolution.
● Enhanced operational reliability and automation adoption.