Posted:
7/31/2024, 11:27:58 AM
Location(s):
British Columbia, Canada ⋅ Vancouver, British Columbia, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
The Customer Triage team helps ensure our services run correctly and smoothly for each customer. This team is available 24x7 to quickly assist our customers, troubleshooting services and using creative problem solving to get to the bottom of every technical issue.
The primary function of a Triage Specialist, Customer Triage is to provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.
The Triage Specialist contributes to frontline work completing user management requests and end-user support issues. They effectively review legal documents and government filings as well as conduct online research to verify the identity of client representatives; leading to the generation and processing of authorized contacts on company accounts. They also effectively communicate both verbally and in writing working in a fast-paced environment while adhering to strict internal policy and assist with specialized duties such as reporting, weekly user script import requests and ad-hoc user script import requests.
Duties and Responsibilities
About you:
Compensation:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Website: https://www.globalrelay.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 1001-5000
Year Founded: 1999
IPO Status: Private
Industries: Ediscovery ⋅ Enterprise Software