As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources.  

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. 

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.  

Day-to-day responsibilities may include, but are not limited to:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels 

• Understand and remain updated on changing client policies and guidelines 

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 

• Provide feedback on trends identified in review

• Ability to diagnose and solve problems facing multiple clients

• Becoming a Subject Matter Expert (SME) in the tools and processes

• Collect, analyze, and use relevant data to develop ways to improve overall user experience

• Identify inefficiencies in workflows and suggest solutions

• SME for all workflows within your vertical

• Gather insights from SMEs for Weekly Business Reviews (WBRs)

• POC for QA, Training, Reporting when it comes to SME requests

• Coordinate syncs and handovers between SMEs on different shifts

• Weekly alignment with counterpart in another site

• Coordinate weekly SME meetings in local site

• Communicate to respective SMEs relevant information about workflows, training schedule, shifts

• Send to the Quality Team the list of names with respect to workflows, go live and nesting dates

• Prepare shadowing schedule and buddy system for new joiners

• Share best practices from different workflow SMEs across other workflows such as queue management, knowledge sharing, storage, trackers, etc.

Role Requirements:

• This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.

• Must be flexible to work any shift including nights, weekends and holidays

• The role requires candidate pass English assessments with a minimum score of B2 for the written portion and C1 for the spoken portion

Basic Qualifications:

• Minimum 2 years of work experience in a service desk or call center  

• Minimum 2 years of experience in customer service

Preferred Qualifications:

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision making skills

• Experienced at using search engines to find information on the Internet

• Familiar with and user of social media products

• Excellent work pacing (time management) skills, able to work independently

• Ability to work in multiple tools/web browser windows at one time

• Familiar with MS office (mainly Excel) for updating progress

• Self-starter, can easily adapt to change (new functionality, changing policies)

• Good problem-solving abilities with results & detail-oriented focus

• Demonstrated consistent commitment to your work while achieving quality scores and metrics

• Superior analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced environment

• Willingness to work with sensitive, adult and controversial content

• Experience in training, mentoring, or teaching

• Proven leadership, teamwork and collaboration in a professional setting

Professional skills:

• Strong coping, emotional resilience, and stress management skills

• Excellent comprehension, communication, and English skills

• Fluency in English required

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Strong attention to detail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                      $27.49 to $27.49                                         

Cleveland                                     $27.49 to $27.49                                         

Colorado                                      $27.49 to $27.49                                         

District of Columbia                    $27.49 to $27.49                                         

Illinois                                           $27.49 to $27.49                                         

Maryland                                      $27.49 to $27.49                                         

Massachusetts                            $27.49 to $27.49                                         

Minnesota                                    $27.49 to $27.49                                         

New York/New Jersey                 $27.49 to $27.49                                         

Washington                                  $27.49 to $27.49                                         

                            

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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