Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Designs, develops, analyzes, tests, implements, and maintains software tools and systems that will support infrastructure business processes and operations to enhance the efficiency of the operations team. Formulates and defines system scope and objectives through research and fact-finding to develop or modify information systems. Prepares specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation necessary. Works on most phases of applications systems analysis activities.

HOW YOU’LL CONTRIBUTE

• Devises/modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, and desired results.
• Designs, codes, tests, debugs and documents those programs.
• Prepare detailed specifications from which programs will be written, designed, coded, tested and debugged.
• Consult with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation.
• Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
• Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Normally requires BS Degree or equivalent work experience
• Typically have 4-8 years of directly related experience.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Fluent in multiple application development languages to an expert level
• Experience with various computer platforms and application environments
• Expertise with developing multiple tiers of multi-tiered software applications
• Expertise in designing programs and applications
• Experience designing application systems
• Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team
• Strong organizational or Project Management skills
• Strong written and verbal communication skills

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.