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Lewiston, Maine

Summary
The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations.

• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.

• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning.

• Create repair order tasks and update work planning sheet.

• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.

• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.

• Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty.

• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.

• Make recommendations on min-max levels to the inventory planning team.

• Manage parts obsolescence.

• Ship warranty and return parts.

• Organize and ensure cleanliness in the parts room Administrative.

• Effectively handle all incoming shop calls.

• Clerical duties within the shop operations which include vehicle maintenance files.

• Process all Accounts Payable.

• Create repair orders for technicians.

Additional Responsibilities

• Performs other duties as assigned.

• Acute attention to detail.

• Ability to communicate effectively, both verbally and in writing.

• Effective phone skills.

• Strong organizational, prioritizing, and multitasking skills

• Proven ability to make good decisions in a fast-moving environment.

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages required.

• Experience using Microsoft word and excel intermediate preferred.

Qualifications

• H.S. diploma/GED, required

• Three (3) years or more customer service with issues resolution experience required.

#LI-DO   #INDexempt   #FB

Job Category

Operations and Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$22.00

Maximum Pay Range:

$24.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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