THE ROLE: D365 STABILIZATION MANAGER

KEY RESPONSIBILITIES

• Provide day-to-day support for Kinaxis systems, including troubleshooting user issues, resolving data errors, and escalating system concerns when needed.
• Assist with Kinaxis system maintenance activities, testing, and documentation for enhancements, upgrades, and process improvements.
• Gather business needs and help create business requirements documents (BRDs), process flows, and functional documentation for system enhancements and operational improvements.
• Participate in user acceptance testing (UAT) and validation activities for new system functionality and integrations.
• Train end users on newly implemented functionality, system updates, and standard processes to support adoption and effective system usage.
• Support data accuracy and master-data management activities across planning and inventory systems.
• Partner with cross-functional teams including planning, logistics, customer service, and inventory to support operational processes and system usage.
• Create and maintain training materials, process documentation, and user guides to support consistent ways of working.
• Monitor system performance and assist with identifying opportunities for process improvements and automation.
• Support continuous improvement initiatives related to reporting, scorecards and dashboards
• Continued education and training for users on best practice/ways of working within Kinaxis
• Support system integration and monitor data flow between Kinaxis, Datalake and D365.

SKILLS AND CAPABILITIES

• 7-12 in Supply Chain/Ops based role. Minimum of 5 years experience within Kinaxis as a SME or Technical Support.
• Deep Knowledge of Kinaxis specializing in Supply Planning functionality.
• Advanced understanding of planning parameters and impact on planning model
• Experience planning Supply Plans on Inventory with Expiry
• Strong User Training/Documentation experience
• Advanced Excel Data analysis
• Experience coaching and developing managers and technical SMEs within a Center of Excellence model.

NICE TO HAVE:

• D365 Experience
• Power BI
• Kinaxis Contributor and/or Author Certification

THE DETAILS

LOCATION: Remote, USA. PST Preferred 

HOURS: 40/hours a week

MANAGER: Supply Chain Process Manager 

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. 

The pay range for this position is $48-54/hour dependent on experience.