JOB DESCRIPTION:

Job Title

Country Service Manager

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position works out of our Bogotá location in the Core Lab Division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Do

Responsible for leading and achieving optimal customer satisfaction. Offer technical and scientific support to clients and distributors respecting global procedures and seeking to support the activities of the division according to previously determined deadlines, goals, and quality.

Lead in the ADD Organization the optimal fulfillment of the functions of the Customer Support Specialist and Technical Application.

1.    Meet or Exceed the Service P&L.
2.    Responsible for Service Metrics that are dictated by the Global Service Organization
3.    Manage Spare Parts Inventory Management in accordance with Corporate Policies.
4.    Develop a Strategic Plan to meet the objectives of the Customer Support Area.
5.    Develop strategies that allow the Service Organization to meet and/or exceed the customer needs
6.    Coordinate the Net Promoter Score (NPS) processes, solving the NPS hot Sheets and analyzing NPS data
7.    Support the Commercial Area in the implementation of strategies in accordance with commercial priorities
8.    Develop the Service team: Technical Advisors and Customer Support Specialist in the field for them to provide a premier service

Required Qualifications

Bachelor's degree
 

Preferred Qualifications

Years of experience, both overall and any industry-specific experience needed: 5
English (advanced)

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Colombia > Bogota : Building II

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable