Posted:
9/16/2024, 11:09:51 PM
Location(s):
Mioveni, Romania
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Responsabilitati:
• Trateaza cererile de creare, modificare, suprimare acces;
• Primeste, verifica si trateaza incidentele semnalate de utilizatorii;
• Asigura suportul si formarea utilizatorilor;
• Este „window person” intre utilizatorii aplicatiei si echipa IT;
• Gestioneaza evolutiile aplicatiei, solicitate de utilizatori: colecteaza nevoile utilizatorilor si le comunica echipei de dezvoltatori spre analiza;
• Participa la evolutiile aplicatiei prin realizarea de teste functionale;
• Defineste si actualizeaza procedurile de lucru specifice noii aplicatii;
• Planifica, urmareste, comunica transversal si face bilantul sarcinilor/ activitatilor realizate;
• Realizeaza reportingurile activitatii, asigurand respectarea indicatorilor stabiliti cu Clientii Meserie.
Profil cautat:
• Studii superioare economice sau tehnice;
• Competente lingvistice: franceza nivel avansat si engleza nivel mediu / avansat;
• Foarte bune cunostinte sisteme cumparari si procese cumparari Renault, reprezinta un avantaj;
• Bune cunostinte de operare MS Office (Excel, PowerPoint);
• Capacitea de analiza/sinteza si priorizarea sarcinilor; autonomie si capacitate de a lucra in echipa si in transvers; capacitate de gestionare a timpului de lucru;
• Flexibilitate in relatia cu clientul si orientare catre client;
• Abilitati de comunicare si relationare, gandire structurata, capacitate de analiza/ sinteza.
Toate candidaturile vor fi luate in considerare indiferent de nationalitate, gen, dizabilitate, varsta, rasa, culoare, religie, stare de graviditate, identitate de gen sau orientare sexuala.
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.
In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.
By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.
Website: https://www.renaultgroup.com/
Headquarter Location: Boulogne-billancourt, Ile-de-France, France
Employee Count: 10001+
Year Founded: 1898
IPO Status: Public
Industries: Automotive ⋅ Manufacturing ⋅ Venture Capital