With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food
The Senior Director of eCommerce for Sur La Table is responsible for our online business. As a business leader, you will be responsible for planning and then executing a comprehensive digital strategy to drive both near and long-term growth, while hitting forecasted revenue targets.
Operationally, you will cover all aspects of eCommerce, including day-to-day business needs as well as launching key new customer-facing initiatives. You are a proven operator with a strong collaborative spirit that fosters cross-functional coordination and cross-department execution. Here, you will work closely with multiple parts of the organization, including merchandise-buying, marketing, retail, customer service and product-technology teams. You will obsess with delivering rich online brand experiences, increasing site engagement and driving conversions; all of which create customer loyalty.
In this role, you will manage the eCommerce budget and make sure it is tied directly back to forecasted revenue. Thus, you prioritize true incremental growth initiatives as well as optimization efforts. This requires that you are a passionate brand advocate and a true customer champion; driving omni-channel performance and making key investment decisions using sound data analysis.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
This position will report into the Chief Marketing Officer
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