Job Description:

Role Summary/Purpose:

The VP, Account Management Fraud Strategy Leader – responsible for the overall leadership of  Transactional Fraud Strategy, Fraud Mitigation and Transaction Fraud Model Governance teams across all products/platforms including new initiatives, setting objectives, guiding strategy development, driving innovation through leveraging PRISM teams for new data and technology builds.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Meet Operational Plan Commitments and Financial Targets for Transaction Fraud Losses

• Collaborate with enterprise fraud team, fraud ops, special investigations, authentication and other teams to cohesively approach balancing fraud mitigation and customer experience aspects.

• Oversee Model Governance Strategy Team and direct efforts to support existing and new model builds and vendor offerings, including ongoing monitoring and addressing performance issues

• Leverage Fraud Communication Platforms and Technology to drive best in class client cardholder experiences while transacting

• Manage Partnerships with 3rd Parties on Breach Data and Compromised Card Signals, drive Proactive Fraud Reissue campaigns for impacted accounts and cardholders

• Strong technical skills to bridge innovation investments & development (PRISM, new models etc.) to the point of strategy decision making

• Deep understanding behind today’s challenges, and vision to leverage agile teams & innovative techniques to deliver better solutions for tomorrow

• Influence client teams and infrastructure teams to prioritize & deliver next gen fraud information & data-share

• Maintain fraud policy discipline and drive champion / challenger strategy framework, where appropriate

• Balance financial goals and customer experience objectives in orchestrating team’s activities

• Engage with networks (e.g., Visa, MC) on industry trends, score models, and evolving fraud  protection mechanisms

• Provide leadership in cross functional engagements across the Fraud teams on specific projects / initiatives

• Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending

• Supports related exams, audits and business continuity planning

• Perform other duties and/or special projects as assigned                                                                                            

Qualifications/Requirements:

• Bachelor’s degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.

• 4+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.

Desired Characteristics:

• Natural curiosity and passion to drive change in consumer banking for the better.

• Strategy development/strong analytics

• Data tabulation experience (ex. SAS), knowledge/awareness of TF systems (ex. SAS FM, Defense Edge), modeling tools

• Advanced programming with SAS, R or Python

• Experience analyzing large data sets to derive strategic, segments, actionable credit insights

• Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions.

• Experience developing Consumer / Commercial Fraud Strategies.

• Ability to conduct advanced data analysis and complex designs algorithm

• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies

• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders

• Leadership experience operating at a strategic level as part of a cross functional team

• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Credit