Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

The Order Processing Support Specialist is an integral part of our sales and service team in Romania. You can expect to be part of a busy and thriving team, where your support and contribution ensure the correct running of essential processes and equipment. Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.

You are a hands-on, proactive and conscientious learner. You recognize that your accuracy, attention to detail and ability to absorb information has a firsthand impact on our patients’ lives.

If you are looking for a position where you can be supported step by step through your training and where you can develop and grow, and you share our passion to create a world without fear of cancer, please make the application today.

Responsibilities

• Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice
• Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges Updates databases with status of returned materials issues and accounts for returns inventory Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Ensure service information accessible by sorting and filing documents/forms Handles requests for additional company materials
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
• Responsible for managing the inventory for spare parts and tools
• Coordinates and performs activities associated with the transfer of consigned material.
• Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers
• May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required
• May prepare or review reports from the Order Processing System and take corrective action
• May review orders for conformance to export control and take required action

Minimum Required Knowledge and Experience:

• Direct customer support experience including administrative experience
• Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired

Typical Education and Skills:

• High School Degree or equivalent
• 0 - 1 year of relatable experience
• Prompt, focused and proactive attitude
• A keen willingness to learn and develop
• Able to work cross functionally
• Excellent customer service skills

Essential:

• A strong passion for our mission and values
• Desire to want to work in an international environment
• Enjoy working with customers
• Team player
• Problem solving skills
• Excellent organizational skills

#LI-OS1

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.