Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
As a Production Support Analyst at CVS Health, you will be responsible for the analyzing issues reported by internal business users and external members/providers/plan sponsors and provide resolution. This role also include responsibility to support production checkout activities during deployment which could be off-hours as well.

Some of the responsibilities include:

• Manage day to day issues reported from internal and external users
• Identify pattern among issues and drive system changes to address root cause of the issues in the system
• Develop and track metrics around issues being tracked
• Understand business process to suggest and guide application team drive better user experience
• Support Production checkout activities during deployment
• Be a versatile resource who can support as needed requirement gathering for scrum team
• Participate in scrum calls actively to learn about the new system changes applied in application
• Be an active participants in team meetings to share perspective to help improve experience for end users and create value for business
• identify opportunity for self-service in application to reduce operational cost

Required Qualifications

• 2+ years of Production support experience.
• 1+ year of software development experience with Java or .NET programming languages.
• 1+ year of SQL experience is required
• 1+ year of experience with Functional or Regression testing.
• Ability to be able to access code in GitHub repository and able to understand code to analyze an issue at hand

Preferred Qualifications

• Salesforce experience is a plus
• Jira experience is a plus
• ServiceNow experience is a plus
• 3+ years of production Support or software development life cycle experience

• Education
  Bachelors degree or equivalent experience required.

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/28/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.