Posted:
12/19/2024, 4:00:00 PM
Location(s):
Bentonville, Arkansas, United States ⋅ Arkansas, United States
Experience Level(s):
Senior
Field(s):
Business & Strategy
Position Summary...
What you'll do...
The Parts Escalation Support Specialist will be responsible for managing parts escalations from HVAC/R field-based technicians, providing order updates, and order entry. This role will also support improving lead times of parts to HVAC/R technicians by proactively sourcing parts from suppliers with improved lead times. Additionally, this role will drive cost improvement into the business by seeking lower cost items with same form, fit, and function.
Main Requirements
• 3 years Customer Service experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
Nice to have
• 2+ years of experience in a related field (such as procurement, logistics, or supply chain).
• HVAC parts experience
Main Responsibilities
• Manage parts escalations from HVAC/R field-based technicians, providing order updates and order entry
• Proactively source parts from suppliers with improved lead times to improve lead times for HVAC/R technicians
• Drive cost improvement into the business by seeking lower cost items with same form, fit, and function
• Analyze and ensure accuracy of information by creating, maintaining, and evaluating data
• Organize data-driven analysis and insights to help support business strategies
• Provide customer service and reporting in area of responsibility
• Execute processes across different areas of the business to ensure efficiency and compliance
• Support customer requests and needs by utilizing analytical tools and extracting relevant data for reporting
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders
• Model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity
• Analyze and evaluate risks or compliance concerns and research solutions
• Evaluate financial data, key performance indicators, and metrics to identify trends and areas for improvement
• Utilize financial models, plans, and tools to conduct analyses for special and recurring projects
• Collaborate with internal and external business partners to build a consistent and accurate strategy for using data-driven insights
• Provide expert advice and guidance on the application of best practices.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00-$110,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Analytics - Big Data, Data Analysis and Insights, Statistical Programming LanguageWebsite: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping