We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The IT Onboard & Offboard Analyst is responsible for various duties within the IT Customer Ops. team. The Analyst is responsible for the daily management of IT onboarding & offboarding processes throughout the technical phases and disciplines for the organization.

Responsibilities

1.      The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles.

• Utilize the appropriate system tools, and databases (e.g., SharePoint, surveys, etc..) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams.   

• Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly. 

• Running various reports, data analysis, and coordinating remediation efforts as needed between various systems. 

• Identify potential issues and communicate recommendations to users, internal teams, and IT management.

2.    Provide Pre-boarding, Onboarding and Offboarding customer support coordination. 

• Planning and executing the IT onboarding and offboarding processes end to end. 

• Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties.

• Support IT procurement activities throughout the new hire pre-boarding and service desk request process.

• Monitor shared Onboarding & Offboarding Outlook mailboxes as needed. 

• Assist with equipment collection during employee separation. Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds.

• Asset remediation and follow up with end-users on returning old laptops. 

• Keep asset management system updated through various termination tasks and process termination tickets accordingly.

3. Manage related cross-department projects and user experience improvement activities.

Education

• Bachelor’s Degree in Information Technology, Procurement, Accounting, Finance or related business concentration or equivalent experience.

Technical Skills

• Good understanding of Information Technology environment

• Excellent Microsoft Office/Excel skills (e.g., Pivot tables, vlookups, formulas, etc.)

Special Requirements Specific to Job

• Effective organization, time management skills, and a strong understanding of deadlines and deliverables.

• Ability to manage multiple tasks and strong attention to detail.

• Ability to handle multiple tasks simultaneously

• Strong analytical skills and demonstrated problem solving skills

• Ability to work independently and as part of a team

• Demonstrated excellent interpersonal and communication skills

• High degree of professionalism

Experience

• 1-3 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment

Preferred Requirements

• Advanced Microsoft Office skills

• Proven track record of successfully onboarding customers

• Experience working with project life cycle and project management methodologies

• This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important.  High degree of professionalism

• Good understanding of business processes across most areas of business

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].