Posted:
8/14/2024, 5:00:00 PM
Location(s):
Jalisco, Mexico ⋅ Tlaquepaque, Jalisco, Mexico
Experience Level(s):
Senior
Field(s):
Operations & Logistics
The Services Operations Associate is responsible for overseeing the operational aspects of the Arrow ECS services organization. This resource will report to the Arrow ECS Services Manager and will support the Arrow Services team. This role entails delivering and managing the day-to-day business operational tasks to run the services business from accounting support to vendor management. Focus is upon driving process efficiency ensuring attention to details and aligning operational practices with strategic business goals. The ideal candidate is a dynamic individual with a knack for organization, project management and process optimization. Critical to success is the ability to complete tasks timely and drive others to do so as well.
The Services Operations Associate will have a clear understanding of how to integrate success with other lines of business (to include but not limited to accounting, finance, sales) in a fast-paced environment.
What You'll Be Doing
Oversee the processes of planning, implementation, and management of service delivery operations.
Ensure all service operations comply with company policies and industry standards.
Lead, mentor, and develop the services organization on processes and business functions necessary to run a successful services practice.
Identify opportunities for process optimization and implement changes to enhance efficiency.
Use data analytics and feedback to drive continuous improvement initiatives.
Fully understand digital tools available and augment when necessary, with general desktop tools.
Ensure a high level of customer satisfaction of service delivery on time and to the highest quality standards.
Engage directly with Arrow corporate or line of business resources such as sales operations, accounting/finance, procurement and IT
Work closely with other departments such as sales, marketing, and product development to align operations with company goals.
Identify potential risks in service operations and develop mitigation strategies to assure the services team is support customers and corporate policy for operational efforts.
Work with vendors and provide operational needs to support time management, billings and resource tools access.
What We Are Looking For
Experience in business operations preferably in a service-oriented environment.
Strong analytical and problem-solving skills.
Experience with spreadsheets, data analytics tools and procurement tools
Strong understanding of business functions such as accounting, procurement, and sales operations
Excellent communication and interpersonal abilities.
Proficiency in operations management software and tools.
Must have experience utilizing Microsoft Office Products, Salesforce, and other presentation tools.
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package:
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow’s Employee Discount Program
Growth Opportunities
and more!
Work Arrangement
Hybrid: 3 days in office / 2 days work from home
Apply today!
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Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Website: https://arrow.com/
Headquarter Location: Kraków, Malopolskie, Poland
Employee Count: 10001+
Year Founded: 1935
IPO Status: Private
Industries: Information Technology ⋅ IT Infrastructure ⋅ IT Management ⋅ Software