Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00-18:00 from Bucharest office (West Gate Precizie) and Brasov.

How you will make an impact:

• The Delivery Operations Manager is responsible for daily supervision of a team (e.g., delivery, process, business operations);

• He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members;

• This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;

• The job manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;

• This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;

• Can coordinate complex teams and people leads.

Skills that make your work successful:

• Strong proficiency in English - (minimum B2 level - independent user);

• Bachelor's degree is expected;

• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;

• May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours;

• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner;

• May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;

• Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases;

• Prepare and analyze complex reports/information and formulate conclusions;

• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) - Act as subject matter expert for team members, peers and/or clients as assigned;

• May act as a point of contact for senior client representatives.

People Management

• Plan and facilitate weekly (as required) team calls/meetings;

• May present and facilitate at group meetings and new hire integrations; may develop presentation content;

Knowledge/Skills Requirements

• Demonstrated expertise in process area (more then 8 years);

• Coaching/mentoring skills;

• Demonstrated issue management/problem solving skills;

• Discretion, professionalism, confidentiality and judgment.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;

• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);

• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;

• Discount on Accenture shares through Employee Shares Purchase Plan;

• Referral bonus, depending on the career level of the job opening;

• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;

• Additional private pension plan, starting the second month of employment;

• Flexible working hours depending on project specifics;

• Access to a wide range of training and development opportunities;

• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones

• Psychological and psychotherapy counseling support;

• Premium access to well-being apps (Calm and Wysa);

• Paid maternity or paternity leave;

• Children's educational reimbursement;

• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.