At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Custom Solution Support Intern you’ll have the opportunity to learn and contribute to our dynamic team. This role focuses on providing post go-live support for customers using custom integration solutions and custom cloud solutions.

What will you do:

• Go through our onboarding program to learn about our products, solutions, and business.
• Be matched with a mentor to ensure maximum benefit from this program for you.
• Learn how custom integrations interact with Infobip’s central platform.
• Support and maintain custom middleware monitoring in collaboration with Integration Services Engineers.
• Learn how to provide post-go-live support for customer inquiries and problems in varying critical and non-critical situations.
• Grow your technical expertise in many areas while also focusing on our all-in-one messaging solution, mGate.
• Help with improving internal processes, customer experience, and the quality of service we provide.
• Collaborate with customer-facing teams to coordinate client-related activities.
• Learn best practices related to databases, networking, and security for maintenance and troubleshooting.

You may be the right person for us if you:

• ​Are a final year undergraduate student in search of academic internship/on-the-job training (OJT) within a multinational company.
• Have educational background in engineering, technology, or other equivalent fields.
• Are interested in working with databases, networking, and/or simple code.
• Excellent communication skills, both written and verbal.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• You are available to start work on October 7th, 2024.
• You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months).

What you can expect:

• Possibility to land your first job – Every intern that is selected for the program will have a chance to get a job offer at the end of the internship, based on progress and evaluation during the program.
• Paid internship – Our internship is a paid program.
• Cutting edge technology & processes – We make sure that our tech stack is updated to latest versions. To us, continuous delivery and integration aren't just buzzwords - all our teams combined deploy something new every 4 minutes for our global in-house product and you will get a chance to work in that environment.
• Learn as you grow – You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress.
• More Infobip perks If you join us after the internship – structured onboarding, Orientation and Engineering week, education budget, rewards and holiday bonuses, a team taking care of all the equipment you need, company team buildings and other organized activities, company library, organized sports...