Posted:
7/29/2024, 5:00:00 PM
Location(s):
Long Beach, California, United States ⋅ California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Location:
Long Beach, CA - Management - Regional OfficeThe Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The Collections Specialist will effectively communicate and support the Division’s collection goals, while providing quality customer service and will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. Occasionally, this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Identify account risks, potential credit problems, disputes, and other customer issues.
Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.
Contact customers regarding invoices / accounts which are considered past due.
Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Corrects account errors, including misapplied payments, reversed late charges and over payments.
Documentation is critical, log conversations, e-mails and other communications.
Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
Work closely with cylinder control department when investigating cylinder disputes.
Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.
Special projects as necessary.
Other duties as assigned.
Required Length & Type of Experience:
Commercial collection experience preferred.
1+ years experience in a collections or Finance type role is preferred
Knowledge, Skills & Abilities (KSA’s):
A proven track record of success in prior credit and collection roles, a plus.
Credit memo experience highly desired.
Understanding of quality customer service and the relationship to collection efforts.
Ability to manage multiple priorities.
An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Possess proficient computer skills (i.e. Google Suite and Database programs).
Current experience with SAP or similar ERP highly desired.
Ability to create reports using Google Sheets/Excel with data points, graphs and charts, etc.
Ability to perform data entry in a computer and extract information.
Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].
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Website: https://airgas.com/
Headquarter Location: Radnor, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1982
IPO Status: Delisted
Industries: Industrial ⋅ Medical ⋅ Retail