Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Legal & Litigation Support

• Draft, review, and amend a variety of legal documents, contracts, and correspondence.
• Conduct research and prepare memos on legal issues, legislation, and case matters.
• Manage, organize, and maintain legal files, ensuring accuracy and confidentiality.
• Perform land title, company, business name, and PPSR searches.
• Assist with litigation matters, including summarizing legal documents and supporting multiple group entities.
   

Debt Collection & Recovery

• Manage daily queues, calls, webchats, and emails to facilitate debt collection.
• Locate and contact customers to discuss outstanding debts, negotiate payment arrangements, and offer settlement options in line with policies.
• Maintain accurate records of customer interactions, account status, and file notes within the system.
• Monitor aged debt accounts, prepare reports, and provide information to legal teams when escalation is needed.
• Ensure all collection activities comply with legal and regulatory requirements, including the Australian Debt Collection Guidelines.
   

Collaboration & Performance

• Work closely with internal teams to resolve disputes, escalate complex issues, and deliver tailored solutions to customers.
• Maintain knowledge of policies, procedures, and compliance trainings.
• Uphold the integrity of Francom by delivering excellent service and aligning with company strategies.

Qualifications:

• 2 years of experience in an administrative support or customer service role in a legal and/or collections environment
• Strong organizational, time management, and multitasking skills
• Excellent written and verbal communication abilities
• High level of professionalism, confidentiality, and attention to detail
• Proficiency with Microsoft Office Suite
• A proactive, team-oriented mindset with a focus on continuous improvement

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.