When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As part of a highly visible team, you are responsible for troubleshooting complex issues and are accountable for ensuring a dependable customer experience. Everything we do is built on the foundation of our superior network, robust systems and efficient processes. As an engineer, your training curriculum, peers and leadership will provide you with opportunities to learn and apply new skills with various technologies to support the organization's objectives and develop your own personal growth.

• Pursuing development of professional skills and technical knowledge through on the job experience and training.
• Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers.
• Applying acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network.
• Providing support and answering outage questions from Comcast and or Charter upon request. These customers include customer service centers, technical support organizations, and executive management teams during network events and major outages.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Knowledge of Nokia, Cisco, Ciena, and Fujitsu routers.
• Knowledge of network concepts such as LAN, WAN, TCP/IP, HTTPS, FTP, DNS, DHCP.
• Willingness to work a schedule that includes overlap with the US day shift (specifically for weekly staff meetings and initial training).

Even better if you have one or more of the following:

• Strong analytical, problem solving, recognizing impact on the Radio Access Network (RAN), and being able to communicate the root issues of the issues. 
• Ability to understand established guidelines, policies and procedures, and identify opportunities for improvement.
• Ability to communicate effectively across varied people and perspectives.
• Ability to translate technology into understandable or simple language.
• Experience in troubleshooting and/or telecommunications.
• Experience in standard computer applications (Microsoft Office, G Suite).
• Knowledge of Cloud and Virtualized solutions.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.