Job Description:

We are seeking a dynamic Regional Customer Service Manager to lead our customer service organization across the region (Czech, Germany, Italy). This role is pivotal in enhancing customer relationships, driving continuous improvement initiatives, and championing digital transformation within our customer service functions.

Your Responsibilities:

• Managing the activities of a high-performing customer service team at OPCO/Region Central Europe Level and ensuring effective delivery of service to all levels of internal and external customers
• Establishing and fostering continuous process improvement and efficiency in collaboration with all functions (stakeholders) in the End-2-End supply chain and a strong focus to support the digital transformation journey
• Continuously creates, tracks, and refines relevant service-related KPIs such as OTIF and other performance evaluation methods to drive business progress
• Handling of customer complaints and escalations
• Maintains a positive, productive service environment which drives a customer-focused culture. Works to improve employee engagement
• Assisting the export region to improve the export ambitions

Ideal Candidate (Qualifications):

• University degree in the field of business administration, supply chain, engineering or similar
• You have at least 5 years of work experience in a comparable or relevant managerial position in Customer Services, Sales or Logistics within a multinational company (experience in order handling, including terms and (payment) conditions, product base, packing, service and logistic solutions and solving problems)
• Excellent communication and problem-solving skills, able to create and execute customer-centric service-based solutions
• A catalyst for change, a person who can make changes happen by inspiring and influencing
• An inquisitive approach, able to identify risks and opportunities for appropriate follow up
• Local language and fluent in English

What we offer

• Working for Trouw Nutrition means a fantastic position in an international working environment with lots of development opportunities
• Adequate pay
• Flexible working arrangements, home office option
• Pleasant office location in Prague 9, parking provided
• 5 weeks holiday
• 3 sick days
• Pension contribution
• Stable team

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees.  Our mission is Feeding the Future.

Equal Opportunity Employer: 

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.