ENGINEER, REMOTE SUPPORT - EIT

Posted:
11/14/2024, 4:00:00 PM

Location(s):
Silesian Voivodeship, Poland

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Engineer in Training (EIT) program is a program to introduce our employees to the Rockwell Automation technologies. EIT is a 16-week-long training program focused on the technical and professional development of our early careers.

You'll be able to:

  • Work with real equipment, different products, and applications.
  • Get to know Rockwell Automation, its values, leadership, and what drives us.
  • Get to know your peers and start building your network and personal brand.
  • Face challenges in a safe environment and feel the time pressure.

It is not just onboarding, it's ONBOARDING!

Your Responsibilities after the EIT:

  • Support for customers and distributors in solving technical problems related to Rockwell Automation products (via telephone, chat, and email) in different teams.
  • Simulation and analysis of issues reported by users in the laboratory.
  • Document technical solutions and best practices.
  • Cooperation with technical teams and customer service.
  • Continuous improvement in Rockwell Automation products and technologies.
  • Participation in on-site projects about 20% a year
  • You will report to EMEA RSS Shared Labor Supervisor

The Essentials - You Will Have:

  • Bachelor degree in Automation / Electronics / IT
  • Authorization to work in Poland

The Preferred - You Might Also Have:

  • Graduates of Automation / Electronics / IT
  • or ~1+ years of experience in automation control systems programming and implementation.
  • Knowledge of Drives Technology.
  • Knowledge of communication protocols.
  • Knowledge in motion Technology.
  • Use technical documentation
  • Very good written and spoken English and Polish

Your additional advantages:

  • A Cisco / Microsoft certificate will be an advantage.
  • Very good written and spoken Polish or other European language.
  • Technical education or experience in a similar position.
  • Customer service experience.

What We offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-DZ1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.