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We're looking for an experienced Account Manager to join our Bolt Business team in Bucharest, Romania. As the face of Bolt Business, you will work closely with key businesses, understand their needs and explore growth opportunities.

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<gh-about-us>
<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

 

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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As an Account Manager, you’ll play a crucial role in building and maintaining long-term relationships and serve as the main point of contact for an assigned customer portfolio. 

 

You’ll work closely with your clients to drive active usage of our products, solve customer issues, map out the most requested features to accommodate customer needs, and ensure that our products are used most efficiently.

 

You’ll partner with Sales, Customer Support, Product, Account Managers, Country Managers and other teams and stakeholders to propose solutions and spearhead additional projects.

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<title>Main tasks and responsibilities:</title>

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• <point>Managing a portfolio of important clients and proactively engaging with them through communication and visits to provide assistance and support.</point>
• <point>Promptly addressing clients’ queries, emails, and calls while listening attentively to their feedback to deliver tailored solutions that exceed expectations.</point>
• <point>Taking ownership of advising customers on optimal use cases to ensure their continued satisfaction and retention.</point>
• <point>Strategically identifying opportunities to enhance the product and service usage among our client base and pioneering innovative approaches to enhance client experience and streamline service delivery.</point>
• <point>Developing and executing monthly account plans to drive consistent volume growth from existing clients while efficiently managing the flow of accounting documents and materials.</point>
• <point>Collaborating with the Sales team to onboard new clients and manage existing ones.</point>

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<gh-requirements>

<title>About you:</title>

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• <point>You have at least 2 years of experience in an Account Management or Customer Success role.</point>
• <point>You possess a strong sense of ownership, driving projects forward independently while focusing on achieving key objectives.</point>
• <point>You can effectively communicate in English and the local language, efficiently network, and build meaningful relationships with internal and external stakeholders.</point>
• <point>You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.</point>
• <point>You have the necessary expertise and experience in improving sales and increasing business volume with existing clients.</point>
• <point>Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 4 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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