Role Overview & Responsibilities

We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.

• Logging, prioritisation and escalation of support issues and requests
• Develop and maintain good working relationships with clients to promote a high level of customer service
• Resolution of 1st line support issues and requests via telephone and remote support 
• Analysis of Network trace information
• Manage individual workstreams using Salesforce (CRM)
• Shift model of work 

Essential Skills/Experience:

• Excellent communications skills, written and verbal
• Very good English, written and verbal 
• A positive outlook with the ability to be flexible and adaptable
• Good interpersonal skills and the ability to deal with users at all levels
• Able to operate to time-sensitive deadlines
• Management of multiple channels of activity
• Able to apply good judgement to diagnose the level of customer need
• A positive, confident and client-centric approach to work
• Experience within 1st line support (preferable Telecoms)
• Good working knowledge of Browsers, Microsoft Word and Excel

Nice to have:

• Proven experience in troubleshooting and fault finding on networks

What we offer?

• Attractive salary depending on your skills and experience
• Work in a young, international team in our new office in Wrocław or remotely
• Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor.
  
  
  #LI-KS1