It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Overview:

The Account Manager will deliver successful customer outcomes, support organic growth opportunities across multiple Government customer accounts, and help customers adopt the Company’s products.

Responsibilities: 

• Lead, manage, and oversee Company’s Department of Defense (DoD) Accounts, taking full ownership and accountability of account growth targets, customer solution delivery, and P&L management.

• Actively provide insights on customer accounts (account data points, business/technical/service insights, etc.) to support account reviews.

• Develop strategic relationships with stakeholders to understand a customer’s business, and goals, and develop and execute the strategic account plan.

• Advocate for customers’ needs to overcome adoption blockers and drive new feature development.

• Lead quarterly customer business reviews and executive sessions to inform on business and technical needs of the customer.

Qualifications: 

• 7+ years of professional experience: 5+ years of experience in customer success, project management, or account management with demonstrated enterprise systems implementation and acumen in the federal government contracting space, with a strong preference for eDiscovery, SaaS products, or systems integration; 2+ years of experience working directly with DoD to achieve results.

• Strong project management experience in deploying projects and technology products, experience supporting SaaS projects and/or products.

• B.A. and/or M.S. or equivalent experience.

• US Citizen and Secret Clearance eligibility required (active Secret Clearance preferred).Project Management Professional (PMP) Certification required.