The Department:

Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry.

Purpose of the Role:

Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly, and knowledgeable service.

Duties include, but not limited to:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/ or second language being English where applicable

• Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.

• Processing and resolving of incoming and outgoing contacts in a multimedia environment

• Processing pertinent information into relevant databases

• Completion of tasks assigned during shift

• Customer relationship building and management as well as cross selling of products and services

• Problem solving tasks during shift

• Handling and taking full responsibility for customer related queries

• Excellent time management and adherence to schedule

• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Spanish first language – strong written and verbal communication skills

• Fluent in English; able to communicate effectively (read, write and speak fluently)

• Valid work/residence permit for Cape Town, South Africa

• Be available for 24/7 shift rotations

• Completed high school qualification

• 2 years’ work experience post qualification

Desirable Criteria:

• Be in a possession of a degree

Person Specifications:

• Resilience

• Quality Focus

• Ownership & Accountability

• Organizing & Planning

• Critical Thinking

• Stress Tolerance