Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$66,500.00 - $109,700.00

1

Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices. Under general supervision, this position is responsible for conducting field investigations in a fast paced environment. Working at the direct request of attorneys within the Staff Counsel organization conducting investigations on litigated matters in all lines of business, including: Auto, Property, General Liability and Workers Compensation. Providing litigation investigative expertise by building sustainable partnerships to generate investigations, consulting on strategies; conducting and documenting investigations; assessing the value of evidence while providing pre-trial, trial and post-trial support throughout the life of matters being litigated by the Travelers Staff Counsel Organization. This job does not manage staff.

***Ideal candidate must live or reside near Morristown, NJ***

What Will You Do?

• Analyzes, monitors and conveys highly technical information into actionable investigative strategies related to litigated matters within Staff Counsel.
• Conducts thorough litigation field investigations while managing resources with a focus on uncovering all potential evidentiary aspects of litigated matters.
• Applies the techniques of critical thinking to evaluate information and evidence, and then makes key decisions regarding its value and potential impact to the litigated matters.
• Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local law offices expectations.
• Provides exceptional customer service by maintaining contact with business partners, customers and external resources throughout the life of each investigation.
• Acts as a liaison with local/state/federal law enforcement personnel, industry advocates and other companies.
• Serves as the subject matter expert (liaison) on litigation investigative support to business and industry partners.
• Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.
• Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
• Consults directly with attorneys to develop plans and solutions concerning the investigative opportunities and potential vulnerabilities of the litigated matters assigned.
• Provides specific and accurate records research to address strategic legal needs and then assess the potential benefits and liabilities to the litigated matter.
• Provides multifaceted support throughout all phases of the legal process. (Pre-Trial, Trial, Post-Trial).
• Identifies elements of duty owed, duty breached, proximate cause and damages.
• Prioritizes strategic business objectives of the law office over the needs of individual cases.
• Testifies to findings.
• Designs strategies with the local law offices to expand the use of Staff Counsel.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree preferred.
• A minimum of 2 years of Technical knowledge of statutory and case law, local rules of court, civil procedures, forensic sciences, techniques of evidence collection, evidence preservation and evidence admissibility, preferred.
• Analytical skills and ability to make deductions; logical and sequential thinker. - Advanced.
• Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process - Intermediate.
• Effective business communication skills (Written & Verbal) - Advanced.
• Computer literate; database, Internet and social media proficient - Advanced.
• Interviewing skills - Advanced.
• Computer literate; database and internet emerging social media use/search proficiency. - Advanced.
• Conflict management skills to deal with crisis situations, hostile witnesses, etc. - Advanced.
• Must be a self-motivated individual - Intermediate.
• Excels at working independently, while making decisions to assist the law offices with their litigated matters by establishing facts preserving evidence that supports the proper resolution of the cases.
• Intermediate.
• Knowledge of available resources (internal and external) to assist in investigations. - Intermediate.
• Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products. - Intermediate.
• Time management and accurate record keeping - Intermediate.
• Effective business communication skills (Written & Verbal) - Intermediate.
• Strong case management skills and the ability to manage your own work independently. - Intermediate.
• Adapt to changes in process and shifting priorities - Intermediate.
• Must take ownership/initiative; significant planning and goal setting skills required - Intermediate.
• Presentation and training skills.
• Understanding of claim best practices - Intermediate.
• Leadership, including delegation and ability to get work done through others- Intermediate.
• Influence and conflict management skills - Intermediate.
• Understanding of litigation investigations - Intermediate.
• Demonstrate a marketing presence; outgoing, personable, and be able to take ownership of the office's investigative needs. - Advanced.
• Demonstrate the ability to locate and obtain the cooperation of reluctant witnesses. - Advanced.
• Must possess a good working knowledge of Business and Governmental record-keeping and acquirement processes. - Intermediate.

What is a Must Have?

• A minimum of five years of investigative experience or a minimum of five years insurance claim related experience or legal related experience required.
• Valid driver's license required.
• Public Notary Certification required in specific states. (New York, Connecticut, Massachusetts).