Posted:
8/18/2024, 10:24:08 PM
Location(s):
Gurgaon, Haryana, India ⋅ Haryana, India
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What You’ll Do
Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers.
Maintains own and team performance against billable utilisation and other key business metrics, such as on-time timecard submission & project assignments, implementing strategies to enhance performance where applicable.
Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders
Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable
Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers
Assures implementation delivery standards at cross-team level and takes action when standards are not met
Facilitates team feedback to regional services leadership
Partners with PMO and Engagement Management leaders on project scope and resources
Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers
Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements
Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact
What Makes You Qualified
8-10 years of experience in enterprise software deployment management and/or implementation in CCAAS
Excellent written and verbal communication skills; highly competent and confident presenter
Strong people and team management skills with proficiency in team leadership
Strong technical background
Ability to work independently and as a member of a team, within region and across regions
Demonstrate experience and a passion for the social media technology universe
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Passion for solving client and internal challenges, and commitment to client delight
University degree, or higher
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Website: https://swayvc.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2013
Industries: Finance ⋅ Financial Services ⋅ Venture Capital