LogicMonitor is at the forefront of hybrid observability and AIOps innovation. With our roots in IT infrastructure monitoring and our recent breakthroughs in AI agentic operations via Edwin AI, we are helping the world’s most sophisticated enterprises gain full visibility and control over their complex IT environments. Our customers rely on LogicMonitor to consolidate legacy tools, modernize their operations, and drive operational efficiency — and they love us for it. As we enter this next phase of growth, we are in search of a Director, Customer Marketing.

This role is a strategic experienced leader whose scope spans programs that strengthen relationships with LogicMonitor’s global customer base and translate customer success into measurable business growth. The Director, Customer Marketing is responsible for designing and scaling strategies that increase retention, accelerate upsell and cross-sell, and expand advocacy across the customer lifecycle.

The ideal candidate combines customer empathy with business acumen, bringing deep experience in enterprise B2B marketing, advocacy development, and executive engagement. They will lead a high-performing team that drives adoption, expansion, and advocacy through data-driven campaigns, executive programs, and customer storytelling.

• 10+ years of experience in B2B enterprise marketing, including 5+ years leading Customer or Advocacy Marketing programs.
• Proven success driving upsell, cross-sell, and expansion through customer lifecycle and advocacy initiatives.
• Strong background in building and executing executive engagement programs (Customer Advisory Boards, CxO roundtables, or strategic account experiences).
• Experience developing content and programs that turn customer success into business growth narratives.
• Demonstrated leadership in managing and developing marketing teams.
• Deep collaboration experience with Sales, Customer Success, and Product Marketing to deliver joint growth outcomes.
• Advanced understanding of marketing technology stacks, CRM systems (Salesforce), advocacy and automation platforms, and AI-driven engagement tools.
• Exceptional written and verbal communication skills with executive-level presence.
• Experience in SaaS, monitoring, observability, or infrastructure software preferred.

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Anticipated Application Close Date: 01/26/26

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

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