Retail Operations
- Lead retail operational management across O&O channels and provide operational support for Partner Retail channels
- Ensure consistent execution of operational standards, policies, and processes
- Drive operational excellence across stores through disciplined execution and follow-up
- Monitor operational compliance including inventory, staffing, store standards, and process execution
- Identify operational gaps and implement improvement actions
- Support operational readiness for promotions, launches, seasonal transitions, and new initiatives
Retail Analytics & Business Performance
- Own weekly and monthly retail performance reporting and analysis
- Monitor key KPIs including sales, traffic, conversion, ATV, UPT, AUR, labor productivity, and store productivity
- Analyze business trends and provide actionable recommendations to channel leaders
- Support store segmentation and productivity improvement initiatives through data-driven insights
- Prepare business review materials and operational updates for leadership meetings
- Track execution progress and follow-up on key business priorities
- Lead PER package development and support retail real estate investment evaluations through productivity analysis, sales forecasting, and operational feasibility assessment
Retail Training & Capability Development
- Lead Retail Training function and oversee field capability development across all retail channels
- Own onboarding and training programs for store managers and retail teams
- Drive selling capability, operational excellence, and consumer experience training
- Identify capability gaps through KPI analysis and field feedback, and implement improvement plans
- Build consistent execution standards and retail excellence culture across stores
- Coach and develop field teams to improve operational discipline and business performance
Cross-Functional Execution
- Act as key operational liaison between HQ and field teams
- Coordinate execution across Retail, Merchandising, MPIM, VM/BX, Marketing, HR, and Finance teams
- Support implementation of promotions, campaigns, seasonal launches, and strategic initiatives
- Ensure clear communication and execution alignment across all retail channels
Retail Process & Governance
- Support development and implementation of retail operational processes and governance
- Drive process simplification and operational efficiency improvements
- Monitor execution consistency and follow-up on key operational priorities
- Support retail systems and operational workflow improvements
LOCATION
Korea, Seoul - Office
FULL TIME/PART TIME
Full time