POSITION:                   Event Staff

DEPARTMENT:            Front of House

REPORTS TO:              Patron Experience Manager

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Under general supervision, performs various duties in connection with scheduled events. Duties typically include acting as a floor supervisor, area attendant, check-in staff, or other roles based on the needs of the event. This is a part-time position that is usually scheduled to work events, which occur mostly in the evening, nights, and weekends.

Essential Duties and Responsibilities

• Supervise other event staff personnel, volunteers, and third-party contract staff.
• Provide necessary training and information to ensure that staff and volunteers remain well informed of the day’s events.
• Coordinate with supervisor to ensure the event’s specific requirements are met.
• Serve as ticket taker and/or usher. Activities may include distributing programs, taking tickets, and escorting patrons to their appropriate seats.
• Address patron issues and complaints.
• Assist with last minute pre-event needs, such as setting up, decorating, finding materials, etc.
• Provide special accommodation for patrons in wheelchairs and other physically challenged guests.
• Assist with relocating patrons due to floor closures, maintenance issues, double-seating issues, etc.
• Handle the check-in for special experiences such as donor lounges, VIP packages, and other event needs.
• Sell tickets and/or passes to premium experiences.
• May occasionally be in areas where fumes and airborne particles are present.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Education and/or Experience          

• High school diploma or G.E.D.
• One (1) to two (2) years related experience and/or training, or an equivalent combination of education and experience is preferred.
• Experience in the performing arts or events industry is preferred.

Skills and Abilities  

• Demonstrate exceptional skills in customer relations, communications, and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

Physical Demands

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.
• Ability to lift and carry up to 25 pounds.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.