This position is for a Cloud Engineer - Contractor role at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as a lead technical problem solver and decision-maker during critical incidents, and also work on long term resiliency efforts by helping identify areas of improvement. This is similar to an SRE role but with more people time and less coding. Similar to an SRE role, you must excel at problem analysis, troubleshooting methods and situational appraisal within the context of large scale distributed systems.

Join our team on a 12-month contract with the flexibility of fully remote work. This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

Key Responsibilities:

• 50% driving cross-functional teams to resolve incidents, 25% providing technical recommendations for reliability improvements, and 25% developing tooling improvements for our own team’s automation.

Key Requirements:

• 5+ years of software development/production operations experience.
• Good understanding of the nature of distributed systems and cloud providers.
• A strong sense of emotional intelligence while leading teams with a diverse audience.
• Ability to interact with multiple audiences, including developers, managers and senior executives.
• Knowledgeable in UNIX Operating System fundamentals.
• Understanding of docker containerization and orchestration basics.
• Familiar with network programming concepts and protocols.
• At ease with at least one scripting language.
• Strong communicaton skills, verbal and written; including spotting the typo on this line.
• Comfort with short-duration incident presentations to diverse group of stakeholders

Preferred Skills:

• Experience with cloud providers such as AWS, Azure, GCP, etc.
• Knowledge of an application or systems language.
• Knowledge of Javascript, Python (NLP, ML).
• Knowledge of VoIP concepts and protocols.
• Familiar with toolsets such as Jira, PagerDuty, Kibana, Grafana, etc.
• Bachelor of Science in Computer Science / Software Engineering, or equivalent.