Job Description:

Position Title: Assistant Manager, Tower Bar

Position Type: Full-Time

FLSA Classification: Exempt

Division: Business Services / Operations

Department: Hospitality

Reports to: Associate Director of Operations Food and Beverage

Compensation Range: $44,100 - $66,100

About Crystal Bridges:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. The Momentary enriches lives through music, art, and food experiences that inspire creativity, build community, and create joy. You belong here, make the most of this moment.

Position Summary:

The Assistant Manager is responsible for overseeing all operations primarily over the Tower Bar, ensuring exceptional guest experiences, and fostering a positive team environment. This role involves managing daily service operations, leading and developing staff, maintaining high service standards, and collaborating with other departments to achieve operational excellence.

This position is an exempt supervisory position and not eligible to participate in tip pools. This position also manages invoice processing, inventory accuracy, and vendor relationships to maintain operational efficiency. Weekend and evening work will be required.

This role is key in delivering exceptional guest experiences while sharing responsibility for hospitality operations campus-wide across multiple locations and contributing to the Museum’s mission. Your work will help create memorable moments for every guest.

Principal Responsibilities

Team Leadership:

• Recruit, train, schedule, and manage FOH staff, including servers, hosts, bartenders, and support staff. Provide ongoing coaching and performance feedback to foster professional growth and ensure a high-performing team.

Guest Experience:

• Maintain a visible presence on the floor, engaging with guests to ensure satisfaction and promptly addressing any issues or feedback.

Operational Oversight:

• Supervise daily FOH operations, ensuring seamless service flow, proper staffing, and adherence to service standards. Monitor and adjust workflows during peak periods to optimize efficiency.

Collaboration:

• Partner with the kitchen, bar, and event teams to ensure smooth coordination and delivery of a unified guest experience.

Financial Management:

• Assist with budgeting, forecasting, and controlling labor and operational costs. Monitor sales performance and implement strategies to meet or exceed revenue goals.
• Assist in the development and maintenance of financial tracking and reporting systems for effective inventory management, cost control, and profitable operations. Also, develop supplier relationships to enhance quality of product and to help ensure healthy leverage for purchasing.
• Responsible for maintaining a company purchasing card and completing expense reports monthly.
• Responsible for maintaining invoices in Workday.

Inventory & Supplies:

• Manage FOH inventory, including linens, glassware, and other service items. Ensure all supplies are stocked and maintained.
• Maintain supplies through purchasing and proper storage.

Health & Safety Compliance:

• Uphold health, safety, and sanitation regulations in all FOH operations to provide a safe environment for guests and staff.

Event Support:

• Work closely with event planners and operations teams to prepare and execute special events, ensuring all FOH elements align with the guest experience.

Training & Development:

• Develop and implement training programs to ensure staff is knowledgeable and well-equipped to deliver outstanding service.

Purchase and Receiving:

• Responsible for the acquisition and movement of food products, ingredients and other items.
• Requisition and purchase of all raw product based on understanding of patron consumption and eating trends.
• Responsible for collaborating with the Hospitality team in recording, auditing & inputting Inventory monthly and at EOY.

Food Waste Accountability:

• Develop and implement procedures to minimize food waste and shrinkage.

 General Responsibilities

• Maintain thorough knowledge of Crystal Bridges’ collections, history, and events. 

• Assist the Eleven bar, Coffee Bar, and Event team in times of need. 

• Model basic hygiene, grooming standards and uniforms for the service team 

• Support the cultural pillars of the museum and serve as a model of those attributes for staff.  

• Assist all Front of House staff. 

• Perform additional responsibilities, although not detailed, as requested by Management.

Minimum Qualifications

Education, Training, and Traits: 

• Must be 21 years of age or older. 

• Excellent people skills.

• Possess a strong commitment to customer service. 

• First-hand knowledge of service steps and dining room procedures. 

• Sufficient education to perform necessary inventory, point of sales, pre and post activities. 

Work Experience: 

• Minimum five years’ experience in event planning in a wedding, hotel, restaurant, bar, convention center or corporate environment. 
• Experience with customer service in a hospitality environment as either a server or bartender. 

• Experience with cash handling. 

• Licenses and Certifications: 

• Valid Class C Driver’s License with a clean driving record required. 

Skills and Abilities: 

• Ability to work flexible shifts including weekends, holidays, and evenings 

• Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours 

• Ability to carry large, heavy trays 

• Strong communication skills and ability to maintain professionalism with both co-workers and museum guests 

• Possess strong organizational, problem solving, and time management skills 

• High level of professionalism 

• Excellent written and oral communication skills 

• Ability to remain calm and collected under pressure 

• Ability to creatively and effectively solve problems 

• Excellent people skills 

• Natural leadership qualities 

• Ability to work independently and as part of a group 

• Ability to maintain the highest levels of confidentiality

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Physical demands:  In the work environment described below, position requires working in a high functioning kitchen for prolonged periods of time and good eye/hand coordination, bending and stretching for prepping, and physical stamina to lift a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public and the organization in a professional and courteous manner. Occasionally, while performing the duties of this job, the employee is required to independently travel in the local area. 

Work environment:  Work will be performed in an office environment, museum spaces, and in communities served. The physical arrangement of the office may require the position to work in an open environment within proximity to other colleagues. Workspace must be organized and reflect efficiency. The noise level in the Museum work environment is usually low to moderate.  Frequent evening and weekend work hours and some travel is required.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.