Location:

(HTMX) HTMX (Mexico City, Mexico)

Job ID:

R0061358

Date Posted:

2024-09-11

Company Name:

HITACHI HIGH-TECH MEXICO S.A. DE C.V.

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

POSITION TITLE:               Field Sales Engineer

DIVISION:                            HTMX

WORKSTYLE DESIGNATION: Hybrid (remote: Tuesdays and Thursdays)

POSITION SUMMARY:

Field Sales Engineer Position to maintain existing customer base and pursue new business opportunities through product promotion. Familiar with basic operation and theory of electron microscopes or other analytical instrumentation types from Hitachi’s portfolio (XRF, OES, thermal analysis, optical spectroscopy, etc.).  Significant time will be spent receiving specialized sales training while working under the supervision of senior sales staff and engineers.  Follows established methods and techniques to complete tasks in effective and proven ways and presents sales materials to prospective customers.  First level of customer support in the region for routine sales activities, including quote requests and customer demonstrations. Will interface with service teams and provide basic operation training and troubleshooting related to instrument use. Employee works to identify and pursue sales opportunities throughout the region, working with marketing teams to generate inbound leads.  Travel schedule is dependent on sales activities, marketing events, and customer requirements.

PRIMARY RESPONSIBILITIES:

Sales Functions

• Develop and maintain strategic customer relationships.

• Conduct sales calls, schedule promotional work and track sales activities in the assigned geographical territory.

• Conduct presentations and product demonstrations directly with customers, either individually, or in combination with other Hitachi staff, for example, technical specialists from the Applications Team.

• Maintain the CRM and provide accurate forecasts as requested.

• Provide budgetary prices and formal product quotations, prepare proposals and provide information regarding terms of sale and delivery dates.

• Grow prospects and the overall sales pipeline

• Drive sales bookings and achieve revenue goals.

• Understand Hitachi products and solutions.  Compile and evaluate data on new accounts, market trends and conditions, and competitive products and pricing.

General

• Convey a positive attitude, professionalism, and pride in appearance to all employees and customers

• Demonstrate ability to work independently with little supervision, when required

• Demonstrate ability to use good judgement in resolving problems and making recommendations

• Demonstrate ability to complete projects as designated by management with the common goal to improve overall company sales and service performance

• Willingness to travel a majority of the time.  Access to major airport or willingness to relocate is considered favorably. 

• Associate’s degree in engineering or equivalent combination of education and experience

• Bachelor’s degree in engineering, Chemistry, Physics, or related field preferred

• Minimum 10 years’ experience with sales or instrument application, in related industry strongly preferred

• Demonstrated strong work ethic.  (On time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)

• Demonstrated ability to effectively communicate information to customers and internal team regarding product information and sales progress. 

• Basic Knowledge and understanding of Physics and Chemistry

• Demonstrate ability to complete system installation including Basic Customer Training

• Must be available to travel to various customer sites and Hitachi facilities as directed by management (Note: Most travel will be within the assigned district but can include any domestic or international locations)

• Ability to convey key features of company products in a convincing manner

• Ability to follow sales process consistent with Hitachi ethical standards

• Ability to effectively interface with customers, service department personnel and sales support staff

• Demonstrate basic computer skills and ability with relevant MS Office programs

• Operate instruments effectively to provide customer demonstrations

• Ability to understand documentation for entry-levels training classes and product brochures

• Ability to provide basic customer application training

• Demonstrate ability to manage time and resources to provide consistent, high-quality customer experience

• Exhibit strong verbal and written communication skills with managers, co-workers, and both internal and external customers

• Demonstrate ability to set and keep appropriate schedules for assignments, tracking customers, quotations, and other documentation in the company CRM.

SAFETY REQUIREMENTS

• Must comply with all corporate safety requirements and directives

• Expected to use PPE when required

• Follow all equipment specific safety protocols

• Must wear PPE appropriate to the equipment being used or sales environment can include safety glasses, protective gloves, steel tipped shoes, an x-ray dosimeter, hard hat and safety vest