Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace

Job Summary:

The Executive Support Specialist will provide technical support to our leadership and support teams in the Charleston office and manage other special project and procurement responsibilities as assigned.  The Executive Support Specialist will assure that the executive staff is technically functional in accordance with DXC technical standards, and will serve as the primary support technician for the leadership team and other team members in the office.

• Performs troubleshooting of laptops, mobile devices, networking, printing, video conferencing, and AV issues

• Provides hands-on anticipatory technical assistance to Executive team and others in the office

• Investigates and resolves computer software, hardware, network, printing and telephone equipment problems

• Follows up with customers to ensure that their needs have been met

• Follows up with technical staff to ensure closure of issues

• Exercises discretion in handling confidential information

• Supports complex video and teleconferencing events as needed

• Coordinates equipment maintenance with other Information Technology professionals such as Systems administration, Network Engineering, AV staff, and Help Desk staff

• Follows quality standards, documents work, and displays strong customer service skills

• Completes other project and support responsibilities as directed

Skills and Experience:

• Experience in supporting executives in a corporate environment

• 8+ years support Mac OS

• 5+ years supporting iOS and iPadOS devices

• 5+ years supporting audio/visual and video conferencing systems

• Solid understanding and practical experience in customer support operations and Help Desk operations

• Strong knowledge in hardware and networking

• Experience in supporting executives in a corporate environment

• Excellent interpersonal and customer service skills

• Excellent verbal and written communication skills

• Excellent analytical and troubleshooting skills

• Demonstrated proactive approaches to problem-solving

• Strong attention to detail

• Ability to provide excellent customer service even during stressful situations

• Ability to solve technical or operational problems and evaluate options based on relevant information, resources, experience, and knowledge

• Ability to thrive in a changing environment, and effectively and efficiently manage time across multiple projects and responsibilities

• Ability and willingness to manage projects across the organization and undertake additional responsibilities as needed

Hours:
 

• Monday-Friday - 8:00AM-5:00PM In Charleston Office

• Expected occasional weekend and after-hours work

• On call - may require occasional travel

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $63,600 - $118,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.