Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Agentforce
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
As a Salesforce Agentforce + Data Cloud professional, you will be responsible for designing and delivering intelligent agent solutions integrated with unified customer data across Salesforce implementations. You will play a key role in building scalable Agentforce capabilities while leveraging Salesforce Data Cloud to enable real-time, context-aware interactions.
This role requires strong hands-on expertise across Agentforce, Agentforce Vibes, Salesforce development, and Data Cloud architecture.

Roles & Responsibilities
Design, build, and deploy intelligent agents using Agentforce and Agentforce Vibes
Define prompts, intents, workflows, and agent orchestration strategies
Integrate Agentforce with Apex, Flows, LWC, and external systems
Exposure to AI based SDLC tools
Implement conversational AI and automation use cases
Ensure performance, scalability, and platform compliance
Conduct technical design reviews and support best practice adoption
Identify technical challenges and propose mitigation strategies
Collaborate with architects, business analysts, and integration teams
Leverage Salesforce Data Cloud to enable unified and context-aware agent experiences
Implement unified profiles and identity resolution-based solutions
Support data harmonization and segmentation use cases
Enable real-time data activation for Agentforce workflows
Ensure adherence to security and data privacy standards
Collaborate with data and analytics teams

Professional & Technical Skills
Must Have Skills
Strong Salesforce platform and development expertise
Hands-on experience with: Agentforce, Agentforce Vibes
Experience with Apex, Lightning Web Components (LWC), and Salesforce Flows
Strong understanding of integrations and APIs
Knowledge of conversational AI concepts and prompt design
Ability to design scalable and high-performing Salesforce solutions
Strong analytical and problem-solving skills
Effective stakeholder communication skills
Strong understanding of Salesforce Data Cloud (Data 360)
Experience with unified profiles and identity resolution concepts
Knowledge of data harmonization and calculated insights
Understanding of real-time data activation principles
Familiarity with data governance and privacy considerations

Certifications
Salesforce certified System Architect or Salesforce certified Platform Architect - Preferred
Salesforce Platform Developer II - Mandatory
Salesforce Agentforce Specialist - Mandatory
Salesforce Data Cloud Consultant - Mandatory

Additional Information
10–12+ years of Salesforce implementation experience
Hands-on experience delivering Agentforce and Data Cloud solutions
Experience working across Sales Cloud / Service Cloud / Experience Cloud
Familiarity with Agile delivery methodologies
15 years of full-time education is required

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.