Remote, Colombia

Hi, I'm Juliana Restrepo, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Technical Consultant - Full-Time at CSG.

Who will love this job

• A hybrid – you excel when you can choose your work style - remote, in-office, or a combination of both
• A strategist – you have a consulting mindset that allows others to contribute and work toward a shared vision
• A collaborator – you love to work on projects that have functional workflows
• A producer – you're comfortable quickly switching context and adapting
• An empath – you know how to connect and communicate with different audiences worldwide

What you'll do

• You will report to Sr Manager Service Management to contribute to technical and customer-focused position, deliver of professional services to fulfil customer requirements and exceed customer expectations.
• You will provide technical support for a variety of CSGi's software/ hardware-based solutions (incident management).
• Deliver a high quality of customer service
• Maintain close interaction with our teams
• Provide remote and on-site support and professional services to strategic customers
• Install and commission customer solutions
• Conduct solution acceptance testing and handover

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.

• Bachelor's degree in Systems, Engineering, related field, or equivalent experience
• 6 months experience on Customer Service
• Experience doing Technical Troubleshooting
• Customer Support Interaction with Mobile Operators in the Region.
• Experience in MySQL™, Oracle
• Experience in Linux installation and administration
• Experience in Development/Scripting skills - Perl, Bash, JavaScript, and Ansible®
• Proficient in English in a business environment

Perks & Benefits

• Work from Home, in-office, or hybrid
• Medical & Dental Coverage
• Life Insurance
• Emotional and Mental Well-being Initiatives
• Volunteer Time Off
• Birthday Day Off
• Meal Allowance
• Education Reimbursement

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

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#LI-Remote

Location(s):

CO.Bogota.Office