Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between project teams and stakeholders to ensure alignment and clarity. - Monitor project progress and provide regular updates to stakeholders, ensuring transparency and accountability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical and problem-solving skills to address complex incidents effectively. - Experience in coordinating cross-functional teams to resolve incidents and improve service delivery. - Ability to develop and implement incident management processes and procedures. - Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 2 years of experience in Critical Incident Management. - This position is based at our Noida office. - A 15 years full time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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